FAQs

How do I contact Café Rouge?

If you would like to contact Café Rouge, you can submit your query by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0207 121 3200.

Contact Us
Is there a customer service department I can talk to/email?

If you would like to contact the customer service department, please click on the link below and fill out the required fields. Alternatively you can contact the customer service department by calling 0207 121 3216 or 0207 121 6425.

Contact Us
How do I book a restaurant?

If you would like to make a reservation you can either phone the restaurant directly or make an online booking. Just click on the link below and select the location you wish to visit.

Book Online
Can I book a table for a party at Café Rouge?

Tables for up to ten people can be booked using our online booking system. For larger parties of more than ten people, we suggest calling the restaurant to make sure they can accommodate you. Just click on the link below and select the location you wish to visit.

Book Online
How do I amend my table booking?

To amend an online booking you will need to cancel your original booking using the online system and then book with the correct details. You can cancel a booking by clicking on the relevant link in the confirmation email you received at the time of booking. After clicking on the link, please follow on the on-screen instructions.

If you need to amend a phone booking, please call the restaurant directly. Contact details for our restaurants can be found by clicking on the link below:

Locations
Where can I find your menus and prices?

Click on the link below and select the restaurant you wish to visit.

Menus
Where are Café Rouge restaurants located?

To locate a restaurant please click on the link below:

Locations

You will be able to view a full list of our restaurants. Once the restaurant you wish to visit has been selected, you will be able to view further details such as postcode, telephone number etc.

When are Café Rouge restaurants open?

Opening times for our restaurants can be found using the link below:

Locations

Select the restaurant you wish to visit and the opening hours will be displayed.

Where can I use my Tesco Clubcard Deal tokens?

Tesco Clubcard Deal tokens can be used at all Café Rouge restaurants excluding those listed below:

  • - Café Rouge Center Parcs Elveden
  • - Café Rouge Center Parcs Longleat
  • - Café Rouge Center Parcs Sherwood
  • - Café Rouge Center Parcs Whinfell
  • - Café Rouge Heathrow T1
  • - Café Rouge Heathrow T4
  • - Café Rouge Gatwick North
  • - Café Rouge Gatwick South
  • - Café Rouge Euston

Please visit the Tesco website for full terms and conditions: www.tesco.com

What facilities are available at Café Rouge restaurants?

Braille / large print menus - all of our restaurants should have Braille and large print menus but you may wish to check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Baby changing – not all of our restaurants have baby changing facilities so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Disabled toilets - not all of our restaurants have disabled toilets so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Non-smoking - all of our restaurants are non-smoking but it is possible to smoke where outside seating is available. Please contact the restaurant directly to check the availability of outside seating to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations
Is Café Rouge child-friendly?

We welcome children and families in all of our restaurants.

What facilities are there for children?

All of our restaurants offer a children’s menu and activity pack, available on request.

Does Café Rouge offer a children’s menu?

All of our restaurants offer a children’s menu and activity pack, available on request. Details of the children’s menu can be seen by clicking on the link below and selecting the restaurant you wish to visit.

Menus
Does Café Rouge cater for special dietary requests?

Our restaurants will cater for special dietary requests wherever possible. Please speak to the member of waiting staff for further details.

Contact Us
What nutritional / allergen information is available?

Allergen Information

Our allergen information can be found here.

Nutritional Information

We are pleased to offer a range of dishes under 600 calories, these are clearly marked on the menu. We also provide the calorie content of dishes on our main menu. Find out more.

Halal

Due to the mix of dishes within our restaurants required to meet customers’ needs, we do not declare any of our meats as Halal. Furthermore all of our dishes are prepared in kitchens where all meat products are commonly used.

Does Café Rouge have seasonal menus?

Unfortunately we do not offer seasonal menus in our restaurants at the moment.

Does Café Rouge use GM–free products?

None of our menus contain GM ingredients.

Are Café Rouge’s ingredients ethically sourced?

If you have a specific question on this subject, please contact us directly by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0207 121 3200.

Contact Us
Does Café Rouge source its seafood from sustainable stocks?

Café Rouge believes strongly in the ethical purchasing of fish and seafood products. We frequently check with our suppliers regarding their efforts to support sustainable fishing, and change our suppliers if they do not meet our standards. It is important to Café Rouge that our suppliers, whilst meeting the needs of our customers today, fully support the long term objectives of sustainability to protect resources for the future.

Are employees paid minimum wages and do they receive their tips?

Full information on our tips and service charge policy can be found here:

Service Charge
What is the “administrative charge” on some tips?

Full information on our tips and service charge policy can be found here:

Service Charge
Can I buy Café Rouge gift vouchers?

Gifts vouchers can be bought by clicking on the link below. Vouchers are available in £5, £10 and £25 denominations.

Gift Vouchers
I like the music at Café Rouge and wonder whether I can purchase a CD?

Unfortunately we do not sell CDs of the music played in our restaurants.

I have seen a poster in one of your Café Rouge restaurants, where can I get a copy of it?

Unfortunately we are unable to provide copies of the posters on display in our restaurants.

I have a product or service your restaurants might be interested in, who should I contact?

Please contact us by calling 0207 121 3200. We will then be able to put you in touch with the correct department.

Can I open my own Café Rouge restaurant?

Unfortunately not but if you would like a Café Rouge restaurant to open in your town, please feel free to get in touch as we are always interested to hear about potential new locations.

Can I suggest a dish to go on a menu?

We are always interested to hear ideas for new dishes, so please submit any suggestions using the link below:

Contact Us
Can I work for Café Rouge?

We are always on the look out for energetic and enthusiastic people to work for us. For more information, please visit our careers website using the link below:

Café Rouge Careers
Do you offer support to charities?

We are committed to helping local charities and fundraising wherever possible and ask that you contact the manager at your local Café Rouge restaurant to request support. The manager will review your request, and should the event be one they are able to support, they will issue gift vouchers which are ideal for fundraising or they may be able to put something bespoke together for your event.

I have a different question – who should I ask?

Give us a call on 0207 121 3200 and we will do our best to answer your question.

Further details

Address

Café Rouge
c/o Tragus Ltd
163 Eversholt Street
London
NW1 1BU

Contact details

0207 121 3200 Find us on Google maps

For anything else

Visit the Tragus Group website